Last updated: March 12, 2025
This Privacy Policy describes how Petnouria (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from Petnouria.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Personal Information We Collect or Process
When you visit or use the Services, we collect personal information. The type of personal information we collect depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you.
We collect the following categories of personal information:
- Contact Details: such as your name, address, phone number, and email.
- Order Information: such as your billing address, shipping address, payment confirmation, and email address.
- Account Information: such as your username, password, and security questions.
- Shopping Information: such as the items you view, put in your cart, or add to your wishlist.
- Customer Support Information: such as the information you choose to include in communications with us.
Personal Information Sources
We obtain personal information about you from various sources:
- Directly from you when you submit forms or make a purchase.
- Automatically via cookies and other tracking technologies when you use our Site.
- From third parties, such as our service providers and partners.
How We Use Your Personal Information
We use your personal information to provide the Services, including:
- Processing your payments and fulfilling your orders.
- Sending you notifications about your account or order.
- Providing customer support and responding to your inquiries.
- Improving our Site and Services.
- Marketing and advertising our products to you.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances include:
- Vendors and Service Providers: We may share your information with third-party vendors who perform services on our behalf (e.g., payment processing, shipping).
- Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Relationship with Shopify
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify's data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.
Your Rights and Choices
Depending on where you live, you may have certain rights regarding your personal information, such as the right to access, correct, delete, or restrict the use of your personal information.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at privacy@Petnouria.com.